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The Pub by Pete Brown(1178)Managing the Professional Service Firm by David H. Maister(318)
Uplifting Service by Ron Kaufman(273)
Raise the Bar: An Action-Based Method for Maximum Customer Reactions by Taffer Jon(258)
The Design Imperative by Steven Chen(207)
The Salon Building Bible (Ready Set Go!) by Jeff Grissler & Eric Ryant(179)
